Keep your own tools, or use ours. We work to your preferences. Our focus is one thing: getting your customers to buy again.
One job, done properly. We turn a first order into a second, and a second into a habit. No daily blasts. No spam. Just the one message a customer is happy to get, on the day it actually helps.
A serum, a collagen tub, a bottle of magnesium: each one empties on a day you can work out. Pack size, divided by daily use, gives the date. Miss it in either direction and you lose the sale. Remind too late, and they have run out, given up, and grabbed whatever was on the shelf. Ship too soon, and the bottles pile up, and they cancel out of guilt. We find the real pace, one customer at a time, and send on it.
One average date would treat all three the same. We work out a date for every product a customer owns. It even works for a first-time buyer, because we read the pack and the dose, not a history they do not have yet.
We count from the day it lands, not the day it shipped. That is when the bottle actually opens.
A one-tap check-in, and how they use it tells us how long the pack lasts. The guess turns personal.
Near the end, one tap reorders, or pushes it back if they are away. The next one arrives before the last runs dry.
Your customers buy again as if they were subscribed, but they never sign up, commit, or manage a thing.
The check-in catches more than timing. If someone is not getting on with the product, you find out while you can still put it right.
We work with you to map how your products are used together. Then we build that into the reminders: when the first runs low, the customer hears about it, and we flag what is close behind.
We do not hand you software and wave goodbye. We build each flow around your products and your customers, then we run it, week after week.
Every flow is made for your brand. We build it, run it, and report it, so your team gets its evenings back. They just say yes to the sends.
We write to the individual: the product they bought, how fast they get through it, and what other buyers say about it online.
One message, timed to when they would think about buying again. We cap how often anyone hears from you, so it stays welcome.
We rarely discount. When one would win a customer back, we bring it to you first. We also do the hard upfront work of getting into your messy financials, so you can see your true margin by product and by channel, and discount to win without giving away profit.
We start with the second order. When it earns its keep, we add the next, like easing a subscription that ships faster than people use it. You keep what works and drop what does not.
We hold a small group back and compare. You see the lift the flow truly caused, not a number a tool takes credit for.
We start with the second order: the customer who bought once, liked it, then vanished. Here is exactly how we get them back.
Pack size, divided by daily use. We read both off your product pages, and you fix the few we get wrong. An afternoon, not a project.
| Product | Pack | Daily use | Runs out after |
|---|---|---|---|
| Barrier Serum | 30 ml | 2 pumps | 42 days |
| Collagen Powder | 300 g | one 10 g scoop | 30 days |
| Scalp Shampoo | 250 ml | 8 ml, alternate days | 62 days |
| Magnesium Capsules | 90 | 3 a day | 30 days |
No code, no countdown, no bundle. A reminder that lands the week it runs out is the one email a customer is glad to open. Sent from your own tool, in your voice, at full price.
Hi Priya,
You ordered the Barrier Serum four weeks ago. At two pumps a day it runs out around Monday.
If you would like the next one to arrive before then, it is here at the usual price.
ReorderStill have plenty? Ignore this and we leave you alone.
We build each email around three things: how that individual uses the product, what wider usage patterns tell us, and what customers say in their reviews. No two people get the same email.
The figures above belong to an invented example brand. Your customers, and their numbers, are your own.
Follow one customer from first order to second, and watch the timing, the email, and the proof do their work. The finished film drops in here.
Proved against a held-back group within 30 days, or the test costs you nothing.
Retention runs on trust, so we treat your customers' data the way you would. Every promise below, we can show you before the first send.
Until recently I ran TikTok Shop in the UK. Before that I led a marketplace team at Amazon in Europe. The second order was the one we lost most often, almost always to a reminder that arrived at the wrong time. Loyal Gro is the fix I wish I had then.